Jefferson Ford is committed to responsible privacy practices and to complying with the National Privacy Principles contained in the Privacy Act 1988 (Cth). Our respect for our customer's privacy is paramount. We have policies and procedures to ensure that all personal information is handled in accordance with the National Privacy Principles.

What is personal information?

Personal information is information that could identify you. Examples of personal information include your name, address, telephone number and email address.

How do we collect and use your personal information?

One of the main ways in which we collect personal information is directly from you through transactions you have with us. For example, when you purchase a new Ford vehicle, we collect personal information from you in order to:

• Process your order.

• Ensure your purchase of a Ford vehicle is recorded and maintained for warranty purposes

• Ensure your purchase of a "Ford Solutions" product is recorded and maintained for administration purposes.

• Inform you in the event of a field service action, including a recall, affecting your Ford vehicle.

• Facilitate the provision of roadside assistance services.

• Contact you to obtain your feedback and to find out your level of satisfaction with us, our products and services through surveys.

If you consent, we may also use your information in order to keep you up to date with information about us and our products and services or to provide you with details about promotions and special offers. We may also collect personal information from you through our web site and e-newsletters. Where we do this, we will endeavour to inform you why we are collecting your personal information, how we use that information and to whom we intend to disclose it.

What happens if you don't provide personal information?

Generally, you have no obligation to provide any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to provide you with the products and services that depend on the collection of that information. As an example, if you did not provide the personal information requested on your new vehicle order, we would be unable to process your order or to notify you directly of a product recall affecting your vehicle.

To whom do we disclose personal information?

We may disclose personal information collected from our customers to Ford Motor Company of Australia Limited ("Ford"). For information about Ford's approach to handling personal information, please contact the Ford Customer Relationship Centre on 13FORD (13 36 73) to request a copy of Ford's Privacy Policy or visit the Ford web site at www.ford.com.au.

We engage third party service providers to perform functions for us. Such functions include mailing, delivery of purchases, credit card payment authorisation, market research, marketing and promotions.

For our service providers to perform those functions, it is sometimes necessary for us to disclose your personal information to those suppliers. Where disclosures take place, we work with our suppliers to ensure that all personal information we provide to them is kept secure, is only used to perform the task for which we have engaged them and is handled by them in accordance with the National Privacy Principles.

What about information you provide in job applications?

If you submit a job application to us, we will use the information provided by you to assess your application. We may disclose the information contained in your application to contracted service providers for purposes such as screening, aptitude testing, medical testing and human resource management activities.

If you refuse to provide any of the information requested by us, we may be unable to consider your application.

How do we protect personal information?

At all times, we take great care to ensure your personal information is protected from unauthorized access, use, disclosure or alteration.

We endeavour to ensure that our employees are aware of, and comply with, their obligations in relation to the handling of personal information. Only properly authorized employees are permitted to see or use personal information held by us and, even then, only to the extent that it is relevant to their roles and responsibilities.

Your personal information will not be sold to any other organisation for that organisation's unrelated independent use. Further, we will not share your personal information with any organizations, other than those engaged by us to assist us in the provision of our products and services (as described above).

Is the personal information we hold accurate?

We endeavour to maintain your personal information as accurately as reasonably possible. However, we rely on the accuracy of personal information as provided to us both directly and indirectly. We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information. Our contact details are set out below.

How can you access or correct the personal information we hold about you?

Wherever possible and appropriate, we will let you see the personal information we hold about you and correct it if it is wrong. If we do not allow you access to any part of the personal information we hold about you, we will tell you why.

If you wish to obtain access to your personal information held by us, or to request us to correct any errors in that information, please contact us by:

Phone us on (03) 9585 1222
Fax us on (03) 9585 1932
Emailing our Privacy Officer: johnp@jeffersonford.com.au

Writing to our Privacy Officer at:

Jefferson Ford
58 Nepean Highway,
Mentone, Victoria, 3194

Who should you contact if you have concerns about our handling of personal information?

If you have any queries or concerns about the manner in which we have handled your personal information, please write to:

Jefferson Ford
58 Nepean Highway,
Mentone, Victoria, 3194

We will send you written acknowledgement of your correspondence. We will investigate your query or concern and will advise you of the steps we have taken to answer or resolve it.

Changes to our Privacy Policy

We may change our Privacy Policy from time to time at our discretion and without notice. At any time, the latest version is available from our front office or on our web site.